Cancellation policy

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Subscriptions & Memberships

When you purchase a membership, you will immediately receive a digital membership card that provides access to your membership benefits. Your digital membership card will be available electronically and may be presented on a mobile device or printed, where accepted.

Your membership begins on the date of your initial purchase and remains valid for one (1) year from that date.

If your membership is enrolled in automatic renewal, your membership will automatically renew annually on the anniversary of your original purchase date unless canceled prior to the renewal date. Upon each successful renewal:

• A new order will be generated in your account.
• New digital membership card(s) will be issued for the upcoming membership year.
• Your previous year's digital membership card(s) will expire at the end of the current membership term.
• Renewal charges will be processed using your payment method on file.

Updated digital membership cards will be delivered electronically and can be accessed through your customer account and any other supported delivery methods.

If a renewal payment cannot be processed, your membership may expire at the end of the current membership term until payment is successfully completed.

You may manage or cancel your automatic renewal at any time before your annual renewal date through your customer account or by contacting customer support. Cancellations take effect at the end of the current membership period and do not entitle the member to a refund for the remaining portion of the current term unless otherwise required by law.

We reserve the right to modify membership benefits, pricing, and program terms upon renewal. Any changes will apply to future renewal periods and will be communicated in advance when required.

Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.

Try before you buy
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.