Frequently Asked Questions
Creating an event with MeshTix is as simple as creating a Shopify product! To start, access or create a Shopify product. This product will serve as your event ticket. Next, enter all necessary details, including the description, photos, pricing, and inventory. Make sure to turn off the shipping option. After entering all the details, ensure you hit the save button. Once the product is saved, scroll down toward the bottom of the product page and add the MeshTix product block. By adding the MeshTix app block, the product will become an event ticket.
Scanning your online tickets is conveniently done right within Shopify Point of Sale! Simply add the MeshTix app to your POS. To do this, go to your POS settings, select apps, and turn on the MeshTix app. Next, choose the location where you plan to scan tickets and access the smart grid. Once you’re in the grid of your selected location, add the MeshTix app to it. Now, you’re all set to scan your event tickets directly from Shopify POS.
Getting your Shopify website ready to sell online tickets is a breeze. Let’s begin by ensuring your event product is live and the online sales channel is selected. Next, we’ll edit your live theme and add some MeshTix app blocks. First, access the thank you page and add the MeshTix app block to your preferred location. Then, load up the order status page and repeat the process by adding the MeshTix app block to the desired location on your order status page. Don’t forget to save your changes. Now, your online store will display downloadable tickets and event details on both your thank you and order status pages.
MeshTix app blocks should be installed in three main areas: Shopify Admin, Shopify POS, and your Online Store.
Shopify Admin
There are three recommended locations for app blocks in the admin:
- Products — Required for turning products into ticketed events.
- Orders — Allows staff to view and edit customer responses connected to an order.
- Customer Profiles — Lets staff manage customer ticket information, including linked tickets and profile data.
Shopify POS
On Shopify POS, you should install the MeshTix app tiles for:
- Ticket scanning
- Question and answer management
You’ll also want to enable the MeshTix order extension in POS settings so staff can quickly access ticket check-in directly from an order.
Online Store
MeshTix app blocks can also be installed in several areas of your online storefront:
- Checkout (Shopify Plus only) — Displays required questions before checkout.
- Thank You Page — Gives customers access to their tickets immediately after purchase.
- Order Status Page — Lets customers view tickets from their order confirmation page.
- Customer Accounts — Allows customers to manage tickets linked to their account.
Once these app blocks are installed, MeshTix will be fully integrated across your Shopify store and POS experience.